Erotic Jewellery Company do not give refunds if you simply change your mind or make an incorrect selection. Erotic Jewellery Company will not exchange items that have been resized, altered or engraved. Erotic Jewellery Company will not refund special orders and special commissions. Erotic Jewellery Company will provide a refund where the goods are deemed to be faulty after assessment by the Erotic Jewellery Company workshop, are not fit for purpose or do not match our description or sample. Items damaged by client ‘wear and tear’ are non-refundable. Deposits made on special orders and special commissions are non-refundable.
All refund claims must be made within 14 days of purchase and must be accompanied with proof of purchase. All refunds are subject to the approval of Erotic Jewellery Company Management. Erotic Jewellery Company Management will advise you within 7 business days of receiving the item.
Easy Returns and Exchanges
All returns are subject to inspection by our Quality Assurance team before a refund is processed. Erotic Jewellery Company will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective. Erotic Jewellery Company Quality Assurance team will advise you within 7 business days of receiving the item.
A refund, where applicable, will be made to the purchaser, upon request, only if payment has been received by Erotic Jewellery Company. Gift recipients are entitled to an exchange or a non-refundable merchandise credit. To return or exchange your gift selection, please contact our Customer Service team online at info@eroticjewellerys.com to initiate a return. You’ll need to provide your customer number, contact details and reason for return.
Items should be returned in their original product packaging, in new saleable condition and with all paperwork (such as diamond certificates, valuations and/or care guide booklets). Include a copy of your shipping confirmation email or order confirmation email in the package.
Ship the return package to:
Erotic Jewellery Company
PO Box 1105
Noosaville QLD 4566
Australia
All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries. We require that returned items are insured during delivery (such as Australia Post ‘Extra Cover’) to safeguard against loss. Erotic Jewellery Company does not accept any responsibility for the returned item, until the item has been received by an authorised Erotic Jewellery Company representative at the above address only and after you have received notification of the successful delivery.
Alternatively you can return the item to our retail location at Shop 8, 29 Sunshine Beach Road, Noosa Heads, Queensland. Please ensure that you take a printed copy of your online tax invoice/ order fulfilment email to store to confirm your purchase details.
If you have any questions, please contact our Customer Service team via email info@eroticjewellery.com A representative will be available to reply within 24 hours Monday-Friday between the hours 10.00am to 5.00pm AEST.
Credit or Eftpos purchases will receive credit to the original cardholder’s account. All other refunds will be in the form of a company cheque and will be posted within 7 days of the refund being approved.
Erotic Jewellery Company do not take responsibility for any jewellery that has been altered outside our premises by a third party; such items cannot be returned for a refund or exchange.